FAQ

What should I do if my car broke down during the rental period?

It is necessary to stop the car even if there are just extraneous noises or jerks when driving. Call us at the company and tell us what happened to the car. Depending on the situation, the specialist will tell you what needs to be done. If it is not possible to solve the problem by phone, send the car by tow truck to the station that we will offer or our specialist will drive up to you.

Are your cars insured?

YES, our cars are insured under CTP and CASCO (CASCO with a deductible).

What are the actions in case of an accident?

If you are in an accident, turn on the alarm, install the appropriate sign and call traffic police officers. This is a classic action plan after any accident. An emergency situation must be recorded exclusively by police officers. Also, do not forget to notify us about the incident, if possible, make a video and photograph of the accident.

I caused damage to third parties while driving a rented vehicle, what should I do?

Immediately call the manager and tell him about the incident. You need to call a traffic police officer, arrange an accident in the prescribed manner. Then make sure that the damage done is recorded correctly in the protocol.

I can rent a car if I am under 22 years old, but I have more than 2 years of experience?

No, according to the terms of our rental, the minimum age is from 23 years and driving experience is from three years.

What are the minimum requirements for the age and length of service of the tenant?

Minimum requirements for the tenant driving experience of three years and a refund of 23 years.

What documents will be required to place an order for individuals and legal entities?

To formalize a lease agreement, individuals will need a passport with a permanent residence permit and a driver's license from the documents. For legal entities, you will need an organization card, driver's documents (passport, driver's license). If the employee is not a director of the company, a power of attorney will be required.

Do we provide accounting documents?

Yes, we provide all the necessary accounting documents.

What are the conditions for issuing and returning a car after hours?

The return and delivery of the car during non-working hours is an additional service, it is paid in addition from 500 rubles.

Who pays fines for traffic violations?

The responsibility for fines during the rental period is entirely on the tenant, we pay the fines, but the costs of fines are fully borne by the client.

Is there a deposit for the car and what is it needed for?

Yes there is. A pledge, also known as an insurance deposit, is a certain amount of money that the tenant transfers to the owner. For the latter, it is the guarantor of the fulfillment of obligations under the lease agreement for both parties.

Are there limits on daily mileage

The mileage limit per day is limited to 400 km per day, but it can also be summed up depending on the rental period. Anything over the limit of 7 rubles per km. Depending on the rental value of the car.

Do you work with legal entities?

Yes, we work with legal entities.

Is it possible to rent a car as a taxi?

We do not provide a car for rent under a taxi.

Planning a trip on certain dates, how can I book a car?

A car can be booked in many ways. Call one of the phone numbers of our branches, write a message to any of the managers, you can leave a request on the website. Or come to visit us in the office.

Do you rent cars to foreign persons?

Yes, we rent a car to foreigners. According to the conditions, the deposit for the car has been slightly increased and will be required from documents (emigration card, passport, visa, passport, driver's license).

Can I get a car in one office and return it in another?

Yes, you can rent a car in one of our branches and return it in another. But you definitely need to check with the manager. The service is also paid.